Refund Policy for HibachiToparty

1. No Refunds

All payments, deposits, booking fees, minimums, event charges, add-ons, travel fees, administrative fees, and other amounts paid to HibachiToparty are non-refundable unless HibachiToparty expressly agrees otherwise in writing or a refund is required by applicable law. Because our chefs, food, scheduling, preparation, routing, and event resources are reserved in advance, payments are used to secure your event date and service availability.

2. Rain or Shine Service

HibachiToparty provides service rain or shine. Weather conditions, including rain, cold, heat, wind, or other ordinary outdoor conditions, do not entitle the customer to a refund, credit, chargeback, or cancellation without applicable fees. The customer is responsible for providing a safe, dry, outdoor cooking area for the chef and equipment, such as a tent, patio, awning, or other suitable protection.

3. Cooking Requirement

The chef, grill, and cooking station must remain in an area that is safe, accessible, level, and suitable for cooking.

4. Customer Responsibility for Weather Preparation

Customers are expected to monitor weather conditions and prepare the event space in advance. Failure to provide a safe and dry cooking area may prevent service from being performed as scheduled and will not create a right to a refund.

5. Cancellations and Rescheduling

Cancellations and reschedule requests must be made as early as possible. HibachiToparty will charge a $300.00 cancellation/rescheduling fee for requests made within 72 hours of the event. A request to reschedule is not confirmed until HibachiToparty approves it in writing.

6. Guest Count, Minimums, and Add-Ons

Event minimums, guest counts, upgrades, and administrative fees are subject to the pricing provided at or before the time of booking. Reductions in guest count or changes after booking may not reduce the total amount due.

7. Late Arrivals, Access Issues, and Unsafe Conditions

The customer is responsible for providing timely access to the event location. If the event is delayed, access is unavailable, the location is unsafe, or the setup is not ready, HibachiToparty may shorten, modify, cancel, or reschedule the service without issuing a refund.

8. Customer-Provided Items

Customers are responsible for providing tables, chairs, plates, utensils, and other required guest setup items unless HibachiToparty expressly agrees otherwise in writing.

9. Chargebacks and Payment Disputes

By booking with HibachiToparty, you agree that the no-refund and rain-or-shine terms are a material part of the service. You agree not to initiate a chargeback for amounts that are non-refundable. HibachiToparty reserves the right to provide this policy and booking records to the payment processor in response to any dispute.

10. Exceptions Required by Law

Nothing in this policy limits any rights that cannot be waived under applicable law. If a refund is required by law, HibachiToparty will comply with applicable legal requirements.

11. Contact Us

Questions about this Refund Policy may be directed to HibachiToparty: